I never saw it that way...

So the other day I had someone at work ask me if I was still trying to adopt, I explained that yes we are working on the adoption process and that it keeps going slow and steady.  He then tells me a real sad story of how he and his wife have not been able to have children and that they looked into several options but never felt that any of then felt right.  He went on to say that one day he stopped by the reception desk at my work and noticed one of our pass - a - long cards and picked it up and put it in his pocket (and forgot about it.)  Later that week his wife was working on the laundry and found the card in his shirt and looked it over.  After looking it over she decided to get on the computer and look up our website and blog then linked out to the it's about love site.  She was shocked that anyone would put out cards and build web pages for adoption.  But later told her husband (my coworker) that it felt right.  So later that evening they logged in to the web again together and began to explore other couples blogs and profiles.  At one point with tears running down both of their faces looked at each other and at the same time said "this is right" and "this is what we need to do".  So the next Monday (yesterday) my coworker sent me an email asking if he could come and talk with me about this.  I was so excited to see that the cards were doing what they could to get the word out.  This morning my coworker and his wife (who does not work with us) showed up at my desk and we had about a hour and twenty minute discussion about adoption, and how it works, and what they need to do to get started.  They made notes and said that they would need my help with a blog and webpage and contact information so that they could get started.  We went over all that and made a plan to talk again next week after they have had time to get the ball rolling.  Wow, again to feel like we helped someone else on the path to a family felt so great.  This was an eye opener for me because I felt that when we started down the path we had help because of the FSA group but for many others they do not know how to even get started and if their is anyone else like them out in the world.  Because of this I am going to try to get some detailed information together about how to get started and post on our blog/site and see if we may want to put it out on the FSA blog as well so that as couples explore the world of adoption they have more information at hand to help them be a success.

This brings me to this posts question:
What types of things would be helpful for people who are new to the idea of adoption and might help then on their way down this long and sometimes painful process?